Polices & Practices

Your dog’s welfare is always our main priority and we always put their needs first. Here's more about how we work.

Health and Welfare

Here at FURCHESTER DOG SERVICES the health and welfare of your pet is our main concern at all stages of the grooming process. We understand that grooming can be stressful to some pets and we will make every effort to make grooming with us as easy and enjoyable as possible for your fury family member.

Please make sure to inform the groomer if your pet has any heart conditions or any stress related issues prior to grooming.

Accidents

Grooming equipment is sharp, and although we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails, etc. In the event an accident does occur, you will be notified of the accident. If we feel it is serious, and the owner is not on-site, we will seek immediate veterinary care for your pet, this will occur at the owner’s expense.

Health or Medical Problems

Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. All medical expenses for veterinary care will be covered by the animal’s owner upon signing this agreement

Time Keeping and Cancellations

Our appointment slots are timed to each individual dog, with time allocated to try and prevent any overlap. This ensures we are not rushing to complete your dog. Please be on time for your appointment so we can offer you the best service possible. We appreciate that sometimes you may need to rearrange your dog’s appointment. as long as this is done with more than 48 hours’ notice there will be no charge.

Pricing

All quoted prices assume:

The dogs coat is well maintained free from Knots, matts, and tangles.

The dog is well behaved, shows no aggression and groomed at our recommended periods.

The dog is not overweight or oversized for the breed.

Neglected / Matted Coats

Should a dog be presented with a matted or neglected coat, if our opinion is that it will be kinder to shave the coat back completely, this will be done in compliance with The Animal Welfare Act 2006 (Sec 5. – Animals are to be protected from pain, injury, and suffering) We will contact you as the owner before we proceed with this procedure, this incurs extra charges due to time and extra wear and tear on equipment.

In instances where the above is necessary, it can lead to skin irritation and other conditions. On some breeds the coat may not grow back in the same manner. FURCHESTER DOG SERVICES will not be liable for any effects which may arise from this.

Aggressive and Poorly Socialised Dogs

We reserve the right to refuse to groom any dog if we believe it may cause injury to itself or any members of staff. If a dog exhibits aggression or behaviour we have not been informed of prior to the groom, the session will be stopped immediately, and the full fee incurred.

We must be informed prior to grooming of any previous history of biting or aggression. Please see the dangerous dogs act which holds owners liable for bites and Injuries.

Payment

Payment is due at time of pick-up. We accept Cash, Card and Bank Transfer

Satisfaction and Feedback

Your satisfaction is important to us. If you are unhappy for any reason, and would like something adjusted, we will be happy to make any adjustments when you pick-up your pet from his/her appointment. Once, however, you take your pet home from the appointment, any return visits will be treated as a new appointment and client will be charged a grooming fee.

After each session we will inform you of any problems we have encountered, or any concerns we have re your dog. This is the time to inform us of any concerns you have in relation to the groom.

Photographs

We often take pictures to show examples of before and after work and to use for training and information. Should you not wish photos of your dog to appear on social media please inform us at the time of the groom. All photos taken are the property of FURCHESTER DOG SERVICES.

Liability Release

This agreement releases FURCHESTER DOG SERVICES from all liability relating to injury that may occur either during grooming activity or whilst the animal is on location. By signing this agreement, I agree to hold FURCHESTER DOG SERVICES including Francesca Ryan and all employees entirely free from liability, including financial responsibility for injury incurred, regardless of whether injuries are caused by negligence.

By signing below, I forfeit all right to bring a suit against FURCHESTER DOG SERVICES, including Francesca Ryan and all employees.

Emergencies

In the event of an emergency, I the owner of the animal authorise this establishment to immediately seek professional veterinarian attention for my pet at my expense. I understand that all attempts will be made to contact me in the event of an emergency.